Policies

Walk-ins are welcome but reservations are necessary to ensure a room and are made online on the Reservations Page or by telephone or email. Send inquiries by email to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.  or call (52) 33 3614 5232.

The hotel is dedicated to gay men and women and friends. Persons less than 18 years old and pets are not permitted.

Smoking is permitted in the first floor main and back patios.

Check-in time is 2PM. A passport or other official identification is required. We will accommodate you the best way possible if your flight or bus arrives in the morning.   Check-out time is 1PM and you can leave your luggage in the reception area if you want to spend the day in Guadalajara. If the room is available for the afternoon and you want to use it after 1PM, you can pay for extra time.

A deposit of 50% of the reservation is required with the balance paid on arrival. If you cancel a reservation 14 or more days prior to the arrival date, 85% of the deposit will be refunded or you can apply the full amount against a reservation for a stay within one year. If you cancel less than 14 days and more than 3 days prior to the arrival date, no portion of the deposit will be refunded but you can apply the full amount against a reservation for a stay within one year. In the case of no show or if you cancel less than 4 days prior to the arrival date, no portion of the deposit will be refunded and you cannot apply the deposit against a future reservation.

Payments of deposits can be made online on the Reservations Page through PayPal Mexico, by telephone or email with Visa or MasterCard account number and expiration date, or by direct bank deposit in Mexico (bank account information can be obtained by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. ). The remainder of the hotel bills can only be paid in Mexican pesos or with Visa and MasterCard.

See the ROOMS & RATES Page for room details, photos, rates, and explanation of why rates are in Mexican pesos.